Introduction

Using your Modem

Connecting to your Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

 

I can't install the software for my Internet Service Provider (ISP), or their software can't find the modem

The software from your Internet Service Provider may be looking for a certain type of installation from your ADSL Modem USB.

It is possible that if you didn't follow the instructions for installing the modem hardware and software (specifically if you installed the modem hardware first, without running the CD first), then you may not have the correct configuration or setup necessary for the type of DSL service that you are being provided.

Contact your Service Provider to determine if it is necessary to reconfigure your modem settings. You may need to uninstall and re-install your ADSL modem, but this should only be done as a last resort.