Introduction

Using your Modem

Connecting to your Internet Provider

Uninstall your Modem

Troubleshooting

Glossary

Technical Support

Install Instant Update

 

I am having a problem installing my modem

Choose from one of the following possibilities:

I pressed Cancel during the Windows 95/98 Plug & Play installation when Windows presented the "Copying Files" screen

I am receiving error messages that the computer is unable to find certain HomeConnect ADSL Modem registry values

I am receiving messages that parts of the HomeConnect ADSL Modem application (graphics, help, etc.) are missing or unable to be run

If installation problems occur that are not covered here, please contact 3Com Technical Support.


I pressed Cancel during the Windows 98/ME Plug & Play installation when Windows presented the 'Copying Files" screen

If Cancel was pressed when looking for the file, the installation process would have stopped, while also disabling Plug & Play for any future installations.

To resolve this, it is necessary to start up the installation process from where you left off.

1 Access the Control Panel by running the Start menu, and selecting the Settings option.

2 Double-click on the Network icon. Press the Add button, then click on Adapter, and then press OK.

3 Press the Have Disk button and type the path for the ADSL Modem USB CD-ROM drivers (for example, D:\drivers\ppp\win98ME). This will start up the installation process again.

Connection Method to Your ISP Windows Version Location on CD
Ethernet / PPP over Ethernet Windows 98 / Windows ME \Drivers\Rfc1483\Win98ME\
Ethernet / PPP over Ethernet Windows 2000 \Drivers\Rfc1483\Win2000\
PPP over ATM Windows 98 / Windows ME \Drivers\PPP\Win98ME\
PPP over ATM Windows 2000 \Drivers\PPP\Win2000\

 


I am receiving error messages that the computer is unable to find certain ADSL Modem USB registry values

Your registry entries for the ADSL Modem USB have become corrupted or deleted. Run the ADSL Modem USB Uninstallation and then reinstall the ADSL Modem USB.

For information on uninstalling the ADSL Modem USB, refer to Uninstalling the ADSL Modem USB. Refer to the appropriate ADSL Modem USB installation section for information on how to successfully re-install the ADSL Modem USB.

 


I am receiving messages that certain parts of the ADSL Modem USB application (graphics, help, etc.) are missing or unable to be run

The parts of the application in question have become corrupted or deleted. Run the Uninstallation, and then reinstall the ADSL Modem USB.

For information on uninstalling the ADSL Modem USB, refer to Uninstalling the ADSL Modem USB. Refer to the appropriate ADSL Modem USB installation section for information on how to successfully reinstall the ADSL Modem USB.