Version: 1.0 from 17th March 2015
Developed by: Evolution Script S.A.C.
Help Desk Software HelpDeskZ
» Installation steps
- Connect with FTP to the public folder of your server where the rest of your Web site is
- Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
Example: /public_html/support
Corresponding URL: http://www.site.com/support
- Upload all HelpDeskZ files to your server.
- Open /install in your browser, for example (modify to your URL):
http://www.site.com/support/install
- The HelpDeskZ setup script will run. Click INSTALL HESK and follow instructions through License agreement, Check Setup and Database settings.
- Before closing the install script DELETE the "install" directory from your server!
- Now it's time to setup your help desk! Open the admin folder in your browser, for example:
http://www.site.com/support/admin/
Use the login details that you enter in the installation process.
- Go to Settings -> General to get to the settings page.
- Take some time and get familiar with all the available settings. Most should be self-explanatory,
- Good luck using HelpDeskZ!
» Email Piping
HelpDeskZ supports email piping, this allows the creation of tickets from incoming emails.
- To enable email piping for your help desk follow this email piping tutorial.
» Customize the look
For detailed information please see this
knowledgebase article.
» Translate HelpDeskZ to your language
To translate HelpDeskZ read
How can I translate HelpDeskZ.