Getting Help
The Enterprise Distributed Technologies website offers a rich forum for
discussion of topics related to Integral FTP and FTP topics in general. It is fully
searchable and contains advice and answers to many issues that developers have
faced when using our products.
Customers and trial-evaluators of Integral FTP are also entitled to email-based support.
How to contact support
Customers and developers trialing a product may e-mail support at
support@enterprisedt.com.
When emailing support with a problem, always include
the following:
- A full description of the problem, including any error messages displayed.
- The full Integral FTP log file (see Logging
in the Developer's Guide).
Please compress this file before emailing it. If your issue can be replicated,
move the existing log file and generate a new one (which should be much smaller).
- Download Logzilla, and try to connect. Then copy and paste the displayed
log (if it successfully connects) into a file and include this file with your
email.
- Any information available on the type of FTP server you are accessing
(include the version if possible)
- The version of uniFTP that you are using (use the 'version' command or
'-v' on the command line).
Please include as much information as possible; it will save us emailing
you to ask for it.