Shop-Script FREE troubleshooting

During installation an error message appears: "File cfg/connect.inc.php is not writable". How can I fix it?

Make sure you set (enable) write permissions for folders products_pictures, templates_c, cfg and it's all contents.
In case you are using UNIX-based server, usually proper permissions value is 775 (try to set this value for mentioned folders and files), but it depends on the server settings. If warning still appears with 775, try to set 777. And even if chmod 777 doesn't help, contact your ISP and ask what should you do to allow your PHP scripts to rewrite/create files in the folder.

Installation failed: "Couldn't connect to the database server" / "Couldn't connect to the database"

At first, check your database connection settings. If settings are correct, follow instructions from the previous question.

Installation completed successfully. But I can not login as administrator. Why?

      Make sure sessions are supported by the PHP, installed on your server.

As administrator I can not upload files (images, pricelists, SQL-files, etc.) or change system settings. Why?

      PHP script has no rights to create/modify files on the server. In case you are using UNIX-based server, usually proper permissions value is 775 (try to set this value for mentioned folders and files), but it depends on the server settings. If warning still appears with 775, try to set 777. And even if chmod 777 doesn't help, contact your ISP provider and ask what should you do to allow your PHP scripts to rewrite files.

I'm trying to vote for the product, but customer's rating is not updated. Why?

      Probably you have alreay made a vote for the product. You may vote for a single product only once per session.